Cancel a Reservation

Select the Cancel a Reservation command directly from the Quick Menu if it is available.

OR

Select Cancel a Reservation from the Reservations Area (select Reservations from the Quick Menu).

To access the Reservations Menu area of Skyware Systems:

 

The Reservations Menu may be reached either directly from the Quick Menu, or by using the Full Menu and selecting Reservations => from the Other section.

 

1. Select Reservations from the Quick Menu (left side of screen).

OR

2. Select Reservations from the Other section of the Full Menu,

Click the icon on the left for the Full menu.

This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.

Select Reservations => from the Other section.

This will display the Reservations menu in a tabular form, with two sections, Guest Reservations and Group Reservations.

The Cancel a Reservation command is in the Guest Reservations section.

When the Cancel a Reservation command is selected, the Select Stay to Cancel screen appears.

This screen allows you to enter search criteria such as Confirmation number, Last Name, First Name, Room type, Room number, expected arrival date or departure date, Booking Name, Last Name, First Name, Phone, ID, Company, City, or State.

By default, the search looks for individual guest reservations only, however you can use the checkboxes across the top of the search fields to search by Groups also.

After entering the search criteria, select <<Press to Search>> to search for matching records.

Select the reservation from the search results list to open the Cancel Stay screen for that stay or reservation.

On the Main Folio screen for a Reservation the local tool bar will contain the Cancel this Reservation icon.

If you wish to cancel this reservation, click this icon to open the Cancel Stay screen.

When selected, the Cancel Stay screen for the Reservation will open.

Cancel Codes: This is a drop-down menu of available configured options your Property has for why a Stay has been canceled. Select the appropriate option.

By default the first option will already be displayed. Be sure to change it to the correct choice.

Cancel Reason: This field can be used to describe the specific reason for the cancellation, if one has been given.

When ready, click the orange button Process to complete the cancellation.

Note: You CANNOT cancel a reservation that has a balance (such as a paid deposit) associated with it.

If you try to cancel a reservation with a balance, the Cancel Stay screen will state that "Reservations with a Balance cannot be Canceled!" and the orange button Process will be grayed out and unavailable. You will need to zero any balances associated with the reservation before you can then proceed to cancel it.

Once you have clicked Process, a pop-up window will appear informing you that this reservation has now been canceled, with the cancellation confirmation number.

Note: If you have any Wait List reservation(s) which could be substituted for this canceled reservation, the pop-up window will also inform you of this.

This pop-up is displayed over the Main Folio screen, until you click the blue button OK.

The Stay will now have the cancellation number showing and the Stay's status changed to CANC.